What happens if my goods arrive damaged?

When parcels are travelling around the world they can sometimes be damaged in transit. To help us help you when this happens, please inspect all products received at time of delivery. If you believe products have been damaged in transit, you must get in contact with us within 48 hours. If a product is deemed to be damaged or defective, we will replace it at no cost to you, providing appropriate notice is given. If you don't not let us know within this time, we will have to assume that the products have been delivered in good condition.