My order hasn't dispatched on time

One of the most common reasons for this is that your order contains a pre-order product. To help reduce our environmental impact we will ship all of the products in your order together in one parcel. Your order will be automatically released once the pre-order product comes into stock. We always make sure that pre-order products are clearly labeled as such on the product page so that you are informed before you add them to your cart. If you feel like this is not the reason, please contact our support team and we can help!